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Board not syncing up

Mindy Bollinger

I'm trying to understand why my project board is not reflective of where things are status-wise.

Looking at the board of my project it shows I have 1000 in 'Done' and nothing else in any other column. However 1) there are over 2000 issues, so not sure why it's only showing 1000 and 2) I know we have several tickets still in 'to do' status and also several tickets 'in progress' but none of them show correctly on the board.

Any ideas?

I'm using the Jira-hosted version of Jira.

Accepted answers

Nic Brough -Adaptavist-

A board does not "synchronise", it is a view of a set of issues, and the list on it is down to the configuration of the board.

Most boards are configured by filters, although these filters are often built for you (the usual one is "show us issues in project X", but they're also further refined by configuration. Some boards have extra filters that hide things, some do it based on a date, some use other configuration. Additionally, some have column mappings to status, so you won't see issues that are in status that have not been mapped.

We can tell you to look at the board config (filters, column mappings) and so-on, but to really help you, we need to know what the type of board is. It's usually in the title or settings.

Knowing if you're on Cloud or Server would help us too - I am sorry, but "Jira-hosted" does not mean anything - my laptop is "hosting" a jira at the moment, as is Atlassian on the Cloud instance I'm trying to connect it to. Is your menu at the left or at the top of the screen?

All comments

Nic Brough -Adaptavist-

A board does not "synchronise", it is a view of a set of issues, and the list on it is down to the configuration of the board.

We can tell you to look at the board config (filters, column mappings) and so-on, but to really help you, we need to know what the type of board is. It's usually in the title or settings.

Mindy Bollinger

I'm using a Business Project Workflow. I don't have any options to configure the board. It's my understanding that it's based upon the workflow. It is, indeed, showing the columns associated with the workflow - but the items aren't being put into the columns according to their workflow status. As mentioned, I'm using the Jira hosted (cloud) version.

Nic Brough -Adaptavist-

Ok, yes, the board config is entirely dependent on the project.

This does sound broken to me. One thing to confirm this would be to

Go to issue search and run a filter for "Project = X"
Save the filter, and give it a useful name
Go to the dashboard and add a new one
Add a "filter statistics" gadget to it, with configuration
- Do NOT include resolved issues
- Statistic: Status (if you have more than one field with a name like status in the list it offers, then this gets difficult, but we need the system status field)

What numbers does this give you for each status?

Mindy Bollinger

I have 4 'To Do', 5 'In Progress' - all unresolved. I also have 259 'Done' that do not have any resolution either.

Mindy Bollinger

It doesn't give me the option to configure the board, I believe, because of the project type. Unlike other projects, I can configure boards in others.