Upgrading a plugin

Renan_awv32b

Hi, 

I currently have 4.2.12 Server version for Extension for Jira Service Desk.

I am planning on upgrading to their newest version, 6.6.0-J7.

 

Will I lose any of my configuration? (Dynamic forms and Security/visibility on customer requests)

Or is it mantained in the new version?

I can't really upgrade it without making sure it won't affect my current settings as it is online for the whole company.

Susan Hauth _Jira Queen_

Hi Renan,

With this particular plugin, I've always found it best to upgrade it first in my test system, then test everything and then upgrade in production.  I have had problems with dynamic forms on an upgrade as well as some features like resetting the SLA.  Eventually they will work, but I have had to work with Deviniti and wait for patches.

Your data won't be lost, but your functionality may have bugs in a newer version.

Hope that helps

Susan