Confluence - Uploading attachement results in error

Question

Hi,

I have multiple spaces in Confluence and one group that has the permissions to manage the attachements in these spaces.

In some of the spaces an error occurs when uploading an attachment. It says "Error creating temp file in folder ...".

I found suggestions for a solultion regarding the permissions of the users and the disk space. But users who have the same permissions in different spaces can upload attachements in one space but not in the other.

Do you have ideas or hints how to solve this problem?

Milena Gonzalez_c3tmui · Answer

Hi

I am presenting the same error, I would like to know what your solution was? @Juri Begoihn

Diego_88dj6o · Answer

Hey there! Thanks for replying Juri. Make sure that the permissions and ownership of Both and folders are not under root, but under the user Designated to run Confluence. For you to check this, you can use this command after navigating to the folders: ls -la If you Do Not have the correct ownership and permissions, you can use the following commands: chown -R confluence.confluence chown -R confluence.confluence chmod -R u=rwx,go-rwx chmod -R u=rwx,go-rwx Please, keep in mind that the confluence user that we specified in the excerpt above is simply a Placeholder for actual username used in your instance. Also, keep in mind that Confluence Must Be Down for this to be done. You can also fetch some data for troubleshooting with the following command: df -h /folder df -h /folder After that, you could also perform a Re-index From Scratch: * Shutdown Confluence. * Perform a backup of the home directory (so we can restore any content if required). * Remove the following directories* /index/ * /journal/ * Restart Confluence * Go to Cog Icon > General Configuration * Select Content Indexing * Click Rebuild * Wait for the process to finish Reference: Content Index Administration How to Rebuild the Content Indexes From Scratch on Confluence Server Also, keep an eye for write.lock files in your folders. Incorrect ownership of anything in the and folders can be root cause of many problems. Further, we also try the Safe Mode and check if the issue is being caused by a third-party application: Disabling and enabling apps Let us hear from you Juri!

Juri Begoihn · Answer

Hello Diego,

thank you for your reply and excuse my belated answer.

The two factors "disk space" and "permissions" have already been checked.

The points you asked me to clarify:

1. The file upload in the spaces works for no user, but the same users can upload files in other spaces.

2. Two or three months ago we encountered this problem the first time. The solution that worked at this newly created space was to delete the whole space and create it again.

3. We found out with pdfs, but docx, jpg and png also does not work.

4. No, they aren't.

I hope, this helps you.

Regards

Juri