Hello,
we use the app "Similiar Issue Finder". If I create a new Request on the Help Center the app show me similar requests. But it should only works on the Service Desk. Our customer can not open other request. So it ist better they wont see these similar issues on the Help Center.
Best regards,
Antonia
Hi @Antonia Grimm
Similar Issues Finder is a third-party app and it is not managed by Atlassian in any way. If you want to provide any feedback or suggestion to this app, I recommend you to contact directly with the vendor using the following LINKKind Regards.
Hi Antonia,
You can disable "customer-context-for-sim" plugin module as shown in the following screenshot to disable add-on on the customer portal.
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