Customize the @mention notification

Question

For GDPR purposes we want to avoid sending the normal notifications in a specific JIRA project that is managing HR issues. We have customized all these notifications so they only shows that an issue has been updated. Summary and Description are not displayed as they can consist of personal information.

For the @mentions notification it seems like this is a generally configured notification which cannot be changed easily. We would prefer if it could be customized just for a specific JIRA project. Anyone knows if this is possible?

Angélica Luz · Answer

The feature request also applies to Jira Software and Core because on Service Desk the agents receive the system notifications the same as other licensed users and system notifications are not customizable.

Olle Friman · Answer

Hi Angelica.

Thanks for your reply, but I might have been unclear in my entry. We are using JIRA Software and not JIRA Service Desk.

Angélica Luz · Answer

Hi Olle,

Currently, it's not possible to customize agent notifications. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-5425
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica