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Mentioning jira_users in the portal view/channel of Jira Service Desk?

Emilia Mas

Hello, Is it possible to mention jira_users directly in the the portal view/channel of Jira Service Desk?

Thanks!

Accepted answers

Bryan Trummer - ReleaseTEAM

Hi @Emilia Mas - As far as I am aware group mentions, @jira-users for example, are not supported at this time from my understanding.

All comments

Bryan Trummer - ReleaseTEAM

Hi @Emilia Mas - As far as I am aware group mentions, @jira-users for example, are not supported at this time from my understanding.

Emilia Mas

Many thanks, @Bryan Trummer - ReleaseTEAM !!

Do you know if there is any way to allow common users (no license) to interact via mentions through the Customer Portal.

Thanks!!

felix.weber

Hi,

even if this is a bit outdated see also

https://jira.atlassian.com/browse/JSDSERVER-288

For those of you working Cloud - it is the same issue

https://jira.atlassian.com/browse/JSDCLOUD-288

https://jira.atlassian.com/browse/JSDCLOUD-8026?error=login_required&error_description=Login+required&state=d30d0200-2afc-4997-8598-591e26cb45a5

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