Integrate standard comments/responses per Project

Stephen Mc Donald

Hi there,

I would like to know if its possible to create a standard reply to all incoming JIRAs upon receipt of a item. The items that will drive the response will be client project, query type and Priority

So for example when a client X raises a query and the issue type is Bug and Priority is Minor we might say -

"Thank you for your query - we will have an update for you within 12 hours"

How may this be achieved? 

Tarun Sapra

Hello @Stephen Mc Donald 

If you have Jira service desk, then you can do this out of the box, based on the automation rules as explained here

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

If you only have Jira server, then you can create a script listener to add a auto-comment on the ticket upon issue creation and the contents of the content can be dynamic based on a switch clause in the custom listener.