Macro not working with some users

Question

Some of users are experiencing small annoyance when using Jira macro in Confluence. They are using Mozilla Firefox -browser and for some reason, when they add https:// -link for Jira issue, it doesn't auto-resolve to Jira macro. Link stays as an normal www-link.

Macro works perfectly when they add {jira:key=ABC-1234}. I believe this is something to do with their browser settings, because when I am adding https:// -link, it autoresolves correctly.

Teemu Niemi_yx2tza · Answer

We have tested this in our enviroment for sometime. Problem seems to be some kind of browser setting. Internet Explorer auto-resolves correctly, also Mozilla Firefox version 60.6.1esr. Users are reporting errors when using Google Chrome or at least Mozilla Firefox 66.0.5.

I have read earlier that article and all plugins are enabled. Problem seems to be some what related to earlier security patching to Confluence version 6.6.13, because before that auto-resolving was working. Or both Google  Chrome and Mozilla Firefox -browsers have received some updates, which have broken this feature.

Diego_88dj6o · Answer

Hello there!

As I understand, when specific users copy and paste a specific Jira Issue link into Confluence the link is not converted automatically. Is that right?

If the above is correct, we can try a set of different things:

* The same users try another browser
* The same users try incognito mode in Firefox
* A non-affected user tries Firefox in another machine
* A non-affected user tried Firefox in the same machine of one of the affected users
* Try to add the links into another page

I also found one of our articles about this specific behaviour, here:

JIRA links fail to auto-convert to JIRA macros in Confluence editor

With the content above in mind, we could try and check if the following add-ons are enabled:

* JIRA Macros Plugin

* jira-connector

* Confluence Paste Plugin

Would it be possible for you to check if those plugins are enabled?

Let us know from you Teemu. Looking forward to your reply.