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Trello Outlook Add-In tries to open internet explorer instead of default browser

Greg May_go41g7

I LOVE the Trello Outlook Add-In, EXCEPT for one thing. After the card is completed, clicking the VIEW IN TRELLO button:

VIEW IN TRELLO.PNG

the link tries to open in Internet Explorer instead of my default browser, with this result:

IE Message.PNG

It's not a matter of having my default browser set incorrectly. When I click on links in emails, they open in my default browser, but the card link in the Trello Outlook Add-In always opens in Internet Explorer, even when my default browser is set to Brave or Chrome.

Can this behavior of the add-in be changed?

(NOTE: I could not find this question BEFORE posting my own, but I see that someone else asked about this just yesterday: https://community.atlassian.com/t5/Trello-questions/How-do-I-change-the-default-browser-for-the-trello-add-in-in/qaq-p/1078846)

Accepted answers

Garrett_89d460

Hey @Greg May

Because the Trello Outlook Add-in is maintained by Microsoft, changing that default behavior would need to be explored with their support team. You can reach out to them here: trelloaddin@service.microsoft.com

I'll be sure to follow up in the other community post with this as well. I apologize we can't do more to directly assist, but I hope that points you in the right direction!

All comments

Garrett_89d460

Hey @Greg May

I'll be sure to follow up in the other community post with this as well. I apologize we can't do more to directly assist, but I hope that points you in the right direction!

Greg May_go41g7

It does, thank you, and I have already reached out to them. Seems like a pretty obvious thing to fix, but I'm told they are not very responsive to stuff like this.

RBlyth

This issue is preventing me from setting up Trello add-in on my outlook account. Any suggestions would be greatly appreciated.

niclas klinterhäll

Same for me. Cant connect outlook Office365 - 32 bit

outlook starts the login screen with Internet Explorer.

what 2 do ?

jbodamer

I just tried to email trelloaddin@service.microsoft.com and received a reply that trelloaddin wasn't found at service.microsoft.com. Anyone know how to contact them for support?

Scott Yarbrough

any update on this??

Garrett_89d460

Our team is currently looking into this along with the reports of that email address no longer being available.

As a workaround for the login issue, can you try logging into the Trello add-in on Outlook on the web. Then, if you use the add-in in Outlook desktop, you should be logged in already.

aprince

This workaround worked great for me. I thought I was going to have to go back to creating cards manually, but you save me :-D

Campbell Clarkson

I also get the same as @jbodamer

Campbell Clarkson

The add-ins have now moved from the Outlook web version and I am unable to login to trello on the new outlook web.

elad yitzhaik

Same here,
This is a Quete from an articale that can be found if you type 'trello' inb the help tab on outlook we:

Connect apps to your inbox in Outlook on the web

Note: Connectors for your inbox are not available in the new Outlook on the web.

...

Add a connector

To add a connector in Outlook on the web

In Outlook on the web, select > Manage integrations > Connectors.
Browse the list of connectors. When you find the one you want, select Add.
Follow the instructions on the screen to set up the connector. (Not all connectors are integrated in the same way. Some can be configured entirely from within the Outlook user interface, while others require some set up on the service provider's site. Each connector includes set-up instructions to walk you through the process.)

Sergiu_sonnrb

Hi Guys,

Had this issue as well. What you need to do is open your web version of outlook. If you don't know what web address you need to access then in Outlook click on File->Account settings, you will see an address which is starting with https://

This is your web version, open it in other browser than Internet Explorer. Once you are logged go to Settings -> Manage apps and find your Trello add in there and make sure that is enabled. Now if you will navigate through your emails in web app you will notice that you have an option to add a card, click on Trello addin (take attention, the browser might block the pop up, you can easily unblock it by clicking Never block on this site), now you are able to login. After that you can move back to your Outlook desktop app and you will notice that now you will be logged in in Trello as well.

Hope it will work for you

unknown

It started working after trying to configure it on Outlook mobile. Try adding a card from Outlook Mobile to your Trello account> you may need to sign in to Trello again for this>Once a card has been added through Mobile> it seems to link by itself on your desktop automatically. Hope this helps!

Michaël Cornil

hi,

I have a problem with this too.

Install + Activate add-in in Outlook : ok

Now I have access to the screen to create a card, i can choose a list, ... but when i click on 'create' it just keep going busy and never realy create my card.

Any idea please?

Michaël Cornil

FYI :

on outlook web access i tried too to create a card and there i got following message:

'Sorry, your card could not be added to Trello'

Monika Engelhard

Having tried every other option - and getting absolutely nowhere except frustrated -This one worked - thank Kellwyn - connecting to theTrello add on my mobile phone outlook app and then restarting my desktop outlook - seemed to do the trick - it now works - hooray. M

Mats Berggren

@Michaël Cornil Did you solve this? I have exact the same problem.

Greg May_go41g7

Alas, no. I think I emailed Microsoft and never heard back, but I’m not certain. I gave up on the plug-in and just forward emails to my Trello boards.

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