Hi,
Please refer the attachment, How to change the fields in customer portal?
Thanks
Anandaraj.M
you cannot configure the default or remove that option. you might check addons that focus on customizing the portal. I have not personally used any.
https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html
Is this what you are looking for ?
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