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How to set resolution field 'Unresolved' through all phases of workflow until it's Done?

Sadia Aslam

Hey,

Currently Resolution field is not displaying on the issue screen at all. I need to achieve the following:

1. I need to display Resolution field (not a drop down) on issue screen.

2. As soon as the issue is created, the value of resolution field should beset to Unresolved. It should be displayed as Unresolved during all the transitions like: In Progress, In QA, In Review, etc. Resolution should be set to Done only when 'done' or 'won't work on it' transitions are performed on it. Screen shots are attached how it should look like.

Please guide how to achieve this.

Accepted answers

All comments

Joe Pitt

DO NOT PUT RESOLUTION ON ANY FIELD EXCEPT IN TRANSITION YOU WANT TO SET IT.

Resolution is a special field and it is ALWAYS required when presented. The value is always displayed on the issue detail screen.

Thomas Schlegel

Hi @Sadia Aslam ,

you have to set the resolution in your workflow.

Add a workflow function "Update issue field" to any transition which ends in a closed status (e.g. done or won't work):

For any of your transitions which starts in a closed state (e.g. reopen) add the function "Update issue field" and clear the resolution.

Sadia Aslam

@Joe Pitt Thanks for the response. As mentioned in the above screen shots, I need to display Resolution field all the while i.e. it should be displayed on the screen during all phases. It's value will be updated from Unresolved to Done when closed transition will be performed on it. It's a requirement from my company. Also I don't need resolution screen at all.

Sadia Aslam

Thanks @Thomas Schlegel I have implemented the above solution but resolution field is not displaying on issue screen. How to display it? Please guide.

Sadia Aslam

@Joe Pitt Please how to add resolution field on issue edit screen.

Joe Pitt

I don't understand what you're referring to by 'on issue screen'. In both of the the screen shots the resolution is displayed. You need to tell us what screen you think it should be on. It can't be on the create screen, edit screen, or any transition screen except the one where you want it set.

Sadia Aslam

@Joe Pitt I need to display Resolution field very after an issue is created successfully. I think these are edit and view screens where I want to get the resolution field displayed.

Sadia Aslam

@Joe Pitt "The value is always displayed on the issue detail screen." How can I achieve this?

Tom Thompson_y91o0y

Don't user Resolution... it is a ridiculously complicated field to understand and is just WRONG when it is set to "Unresolved". Gadgets show it as "Resolved" even when it is set to "Unresolved" and there is no way to set it to empty. Quite humorous truthfully.

Have no idea what they were thinking!!!

Jack Brickey

It works well for me. Can you explain the “gadgets show as resolved”? Which gadget(s)? I would like to investigate.

Joe Pitt

@Tom Thompson To set it to unresolved you need to pass it through a transition that CLEARS it. Unresolved is NULL in the database.

Tom Thompson_y91o0y

Created versus Resolved gadget/chart treats "Unresolved" as Resolved (Done). We tried to remove "Unresolved" and remove the defaults so it is empty. But when creating an issue, we now have to supply a category for Resolved. So we are dropping the whole "Resolution" use for now as it doesn't work if "Unresolved" falls into Done category. You can tell me all you want about fixing it with transitions, etc. But our transitions are very open ended and we don't want to muck them up.

The bottom line is why is "Unresolved" considered Resolved (Done) -- makes the whole thing useless.