Subtask assignee does not get email notification

Question

when we create a subtask and assign it to some user , email does not go through but as a workaround we have to assign it to ourself and then assign it to a other user, this way email seems to go through. What is wrong! any Idea??

Current assignee is supposed to get an email notification according to our notification scheme...

Gisela1 · Answer

If this only occurs in the issue type Substaks, probabily your subtask have a workflow where the "Create" step trigger a event diferent of "Issue Created" and your notification scheme of this event don t fire a notification to the Current Assignee.

1) WorkFlow Step:

Post Functions (3)

Creates the issue originally.
— THEN
Re-index an issue to keep indexes in sync with the database.
— THEN
Fire a Issue Created event that can be processed by the listeners.

2) Notification Scheme

EventNotificationsOperaçãoIssue Created (System)* Reporter (Remover)
* All Watchers (Remover)
* Current Assignee (Remover)