JSD email requests - issues are created from mails where email is in CC

Question

Hi :)

I have configured email request in JSD project and emails are converted to issues in JIRA. Today I saw that emails where someone put in CC my tech email address (this email is configured as email request in JSD project) also are converted to JIRA issues.

Is there any option to disable this or email requests in JSD work like this?

Regards,

Sebastian

Sebastian Krzewiński · Answer

Hi Angelica,

Sure! Let's do this like you wrote :)

Angélica Luz · Answer

Hi Sebastian,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once it's resolved, feel free to share the resolution here to help other people.

Regards,
Angélica