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File "" was not uploaded. An internal error has occurred. Please contact your administrator.

Bruno Roveri

We have an issue during the upload of attachments.

Appears for some images without any logic. The weight and the dimensions have nothing about. In the below issue example, "1" will never be uploaded while another file "2" is always uploaded.

Limit of attachments 10MB while the files are <1MB.

Nothing appears in the logs.

Here for console javascript&colon;
Hope someone can help; many thanks

Accepted answers

All comments

Petter Gonçalves

Hello Claudio,

Thank you for reporting this issue.

Per your issue description, there are several possible reasons for the mentioned problem, so I kindly recommend you to perform the following steps for now:

1 - Reproduce the problem and check in the Javascript console of your Browser if the error returned is not the same described in the following bug:

Unable to add attachment in new tab

Also, try to add the attachments directly to issue without opening it in a new tab

2 - Check if other users can reproduce the same problem with the same file

3 - Check if the problem reproduces with a different browser

4 - Check if the problem reproduces in a different network

Let us know your results with the steps above.

sara_6nw0oa

Please confirm if you have error message in log while performing.

Bruno Roveri

Hi Petterson,

thanks for the answer.

Seems doesn't happen anymore but we don't have change nothing.

Maybe it was a random issue.

For answering to your questions:

We don't are more able to reproduce;
Yes, we all have same issues with same files;
Yes, tested on Edge and Chrome;
We don't have tested.

I think we can close this issue.

Bruno Roveri

Hi Sarath,

please see my above reply.

Thanks for the answer.

Petter Gonçalves

Thanks for your feedback, Claudio.

Let us know if the problem happens again. Have a nice week!

Bruno Roveri

Hi Petterson,

still we have the issue; now seems almost on every file.

I've attached the console javascript result.

Checked even with another network; same issue.

aautomata

Today, we started getting the same problem. Chrome + OSX, all in same tab.

Console reports it's a bug in JIRA server - it crashes on files over a certain size.

"Failed to load resource: the server responded with a status of 413 (Request Entity Too Large)"

I'm surprised JIRA hides the error.

sara_6nw0oa

Hi,

I believe default jira attachment is 10 MB.

Please check below points.

1.What is the size of attachment?.

2.Do you have any problem with very small size files?

3.Is the problem global to all users?

4.You also have to check proxy(apache/nginx) infront of Jira.Usually proxy can also restrict file size attachment.

For eg in apache you have to set

SSLRenegBufferSize

Wayne Walker

We are currently having the same problem.

Did anyone find a resolution for this?

Vishal Gamji

This issue is still unresolved. For us, this happens only when we are on the VPN. Everything else in Jira works fine except for the attachment upload/add. Max file size was increased to 100MB but that did not help. Anything over 1MB fails. Less than 1MB is successful.

ColinJ_v7gbz9

Having the same problem when connecting from VPN.

Vishal Gamji

Our IT was able to resolve the issue for us. See my comment about where I mentioned this was only occurring when we were accessing Jira via a VPN (Netscaler).

Fix (ask your IT administrator): This worked for us.

There is a “single sign-on to web applications” within the session profile in Citrix or your other gateway/proxy. We unchecked this option on our gateway, established a new VPN session, and was able to upload docs to the Jira site without a problem. I’m surprised this option is affecting the ability to upload docs, but it must have some control over the payload of the file transfer.

Vishal Gamji

@ColinJ checkout my response. Our IT (network) admins were able to fix this issue.

Thành Vũ_ylc4v7

4. It works for me.

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