Can't do anything with plugins

Dave T_4qcrpu

Audit log

« Go back to Manage appsFailed to parse AuditLogEntry from JSON string: {"userKey":"","accountId":"anonymous","date":1553820643866,"i18nKey":"upm.auditLog.install.plugin.success","entryType":"PLUGIN_INSTALL","params":["Jira Ops integration","jira-ops-confluence-integration","1.0.4-AC"]}

Shannon S

Hello Dave,

First of all, welcome to the Community! It's great to meet you.

I understand so far that you are using Confluence, and you are having an issue with performing some tasks in the Universal Plugin Manager.

Can you just clarify with me what exactly you were doing at the time you receive the error? Is this the message you see in the UI, or are you seeing another message? Could you also screenshot the error as you see it? It can help to understand the situation surrounding the error.

Finally, I would recommend that you try putting Confluence in Safe Mode, if you are at least able to access the UPM UI itself. If not, you can try the manual method from How to manually remove malfunctioning add-ons.

I would also be interested to know your Confluence and UPM versions, so please provide that.

Regards,

Shannon