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Tagging a user in comments shows ~accountID

Kitty Lee

When someone tags a person, it's showing as "[~accountid:5c8fd07816653d2d0f0253ba] [~accountid:5b994a6e7c582d2b86e27a92] "

This only occurs to two users tagging others in the comments. When I do it myself, it shows the tagged users properly.

I haven't been able to find anyone with the same issue in forums.

Accepted answers

Angélica Luz

Hi Kitty,

Welcome to Atlassian Community!
Due to GDPR, usernames are being removed from our products. It was first removed from site administration and now it's being applied to the rest of the instance.
Once you save the comment it will show their full name, but when @mention them, it will show their ID.
You can find more details about these changes in the documentation below:
- Say goodbye to usernames in Atlassian Cloud
- Changes to usernames in Jira Cloud

If you are using the old view on a classic project and the userid is showing after saving the comment, please check the field renderer by going to Project settings > Fields > Screenshot 2019-05-08_15-45-56.png > Comment > Screenshot 2019-05-08_15-46-41.png > Renderers > Wiki Style Renderer > Update.

Regards,
Angélica

All comments

Angélica Luz

Hi Kitty,

Regards,
Angélica

Kitty Lee

Thanks! That fixed it.

Wayne_Baldwin

This is BROKEN. It happened a while ago then started working again, now it's back. AccountID's are NOT being replaced after save...

[~accountid:557058:7e52f2e6-099d-4020-9bb2-199bc571ad99]

Angélica Luz

Hi Wayne,

Just to make sure we are on the same page, can you please let us know if this issue is happening on the new or old view?
If it's happening on the old view, you need to follow the steps of my previous answer to make sure the renderer of the field is Wiki Style and not text.

Regards,
Angélica

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