Issue not creating from mail handler

Jimmy Chiou

Was able to successfully create mail handlers for 2 projects but some issues aren't being created.  The issue isn't consistent but get the following types of errors when I test:

 

Found 2 unprocessed message(s) in the imaps folder.
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]

 

 

Petter Gonçalves

Hello Jimmy,

The error message informing you that you must have a valid JIRA license to create JIRA tickets usually appears when you have not configured a default reporter in your e-mail handler, however, you are trying to creating an issue from an external e-mail which is not added as a licensed user.

Can you confirm if the sender e-mail has a Licensed JIRA user in the instance? If it does not have, have you properly configured a Default Reporter in your e-mail Handler?

Also, are you using JIRA Server or Cloud?

Allow me to explain better the scenario above:

- You must be a licensed JIRA user to be the reporter of an Issue.

- By default, the reporter of the issue is the same user which is creating the issue

- If the e-mail address of the sender is not added as a licensed user to JIRA, you must set a default reporter in your e-mail handler that will be set as the reporter every time the user who is creating the issue cannot be added as the reporter

you can check more details on how to configure a default Reporter and how the JIRA e-mail handler works in the documentation below:

- Creating issues and comments from email

Let us know if this information helps.