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Post function Resolution: Done doesn't work

Leyla Maya

Hi,

For my close transition I used following post function: "The Resolution of the issue will be set to Done. "

This doesn't work as the issues are still on resolution: unresolved when the 'close' transition is executed.

Can someone tell me what I'm doing wrong?

post function resolution.jpg

Accepted answers

Michael Andolfatto

Hi @Leyla Maya ,

The order in which the events fire is the problem. The resolution is being set after the database has been updated. You should move Step 5 to the beginning of the list.

All comments

Michael Andolfatto

Hi @Leyla Maya ,

The order in which the events fire is the problem. The resolution is being set after the database has been updated. You should move Step 5 to the beginning of the list.

Leyla Maya

Hi @Michael Andolfatto

Thanks for the reply but it still doesn't change the resolutions of my closed issues to Done.

Do you have an idea what the problem can be?

Thanks!

Raynard Rhodes

Try moving the option above re-indexing

Michael Andolfatto

Just to verify- this will affect issues when this transition is fired going forward, existing issues will need to run this transition again. Have you published the workflow changes?

Leyla Maya

Hi @Michael Andolfatto

If I understand well, the resolution of existing closed issues will not change then?
Only issues that will be closed after I have done the changes on the post functions will receive the resolution: done automatically?

I have published the workflow changes

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