Ever since our upgrade to the latest version of JIRA and Service Desk, when a ticket is opened, it seems to be created using an existing ticket ID.
For example, a ticket was opened this morning with IT-342, but when I go to that ticket (via the link in the notification email) it is an old unrelated ticket, not the new one that was just opened.
Also, we are unable to find the new ticket in the queue - presumably because it was never actually created.
It might only be happening with tickets created via Email.
We have the Starter License and no support, but this seems like pretty nasty bug apparently related to the upgrade.
