Can't find toolkit plugin when adding an app

Davina Pasiewicz

I want to transition a ticket status when a user comments, like in this post. I am trying to install the toolkit plugin for jira in order to add a auto-transition listener but when I search for it from within my jira instance under "Find new apps" nothing comes up. I tried searching just through google and see that it still exists in the marketplace. What am I doing wrong here? 

 

Search from within jira instance returns nothing:

Search from Google shows it still exists: 

 

Or if anyone knows of a way to transition a ticket status when a comment is left without adding this plugin that would be great too! 

Petter Gonçalves

Hello Davina,

Analyzing your screenshot, it seems you are using JIRA Cloud application. Is that correct?

As you can see on this post, Listeners are not allowed on JIRA Cloud because it can run arbitrary scripts which can cause security and performance issues.

Also, all the supported and applicable actions from the toolkit plugin was already incorporated by JIRA Cloud, that's why you are not able to find it in the Marketplace.

That been said, there are several other plugins that you can use to achieve the same functionality. 

If you are using JIRA Service Desk, you can use the in-built SD automation to achieve your goal.

If you are using JIRA Software, the plugin I recommend is Automation Lite for JIRA Cloud, which you can use 300 times per month without any extra costs.

Using the mentioned plugin, here are the steps to achieve your goal:

- Install the plugin

- Navigate to your project > Project settings > Project Automation

- Configure a rule similar to the following one, setting your own fields, attributes, and conditions as you need:

Let me know if this information helps.