Problem for create Project to Jira Service Desk

Alfredo Carvalho

Hi everybody!

We have a problem when try create a new project for Jira Service Desk. The problem occur when we choose the option share with an existing project.
After create one project with the above parameter, the Jira show us a message "This project is not available".

There is a correct way for create this kind of project?

Could help us?

Thanks,

Alfredo Acaui de Carvalho

Taranjeet Singh

@Alfredo Carvalho Please see this documentation on what configuration schemes are shared and not shared when you create a JIRA project with shared configuration :

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-create-with-shared-configuration-feature

 

It might be possible that your project role memberships are not shared with new project and you don't have access to that project yet. This needs to be fixed manually.