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Unable to connect to gmail account to fetch email submitted requests

Paul Neto

I'm going through the process to connect to an email account for Jira service desk to retrieve requests submitted by email but the 2-step application specific password keeps failing. This shouldn't be this difficult.

I've double checked the credentials but it keeps saying invalid credentials.

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Brant Schroeder

Have you followed the instructions here: https://confluence.atlassian.com/jirakb/unable-to-connect-to-the-mail-server-due-to-google-2-step-verification-675187910.html

Paul Neto

I did and it's still not accepting it. Not sure what else to try.I created an app password and it won't accept it. If I don't have 2-step Google blocks it. Not sure if there was something particular about Jira that caused this. Should be simple so it's frustrating.

Brant Schroeder

Are you cloud or server based? Also is this the first time you have setup an email account on this instance?

Paul Neto

yes it is the first time. I'm trying to connect to a gmail hosted account.

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