share button is not available for the customers

Question

I have 2 questions here

Can any body tell us why Share button is not available for the customers.It is available for the agents

In customer permission we have two sections.

section1: Who can raise request?

we selected as Customers who have an account in Jira site

section2: Who can customers share requests with?

Other customers in their organization

Thanks

Keri Duthie · Answer

Hi Jeetendra,

Have you additionally set up Organizations in your Service Desk? You'll need to make sure that for the setting you currently have that the user is in an Organization and has other users within the Organization to share with.

Heres's more information about this: https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html#Settingupservicedeskusers-Addorganizations

Cheers,

Keri

Rambabu Patina {Appfire} · Answer

Hi @Jeetendra Dash ,

Please try adding the particular customer as request participant for the issue and let give a try. For more detailed information please view Choose who customers can share requests with. Hope this helps you.

Thanks,
Ram.