Create Knowledge base in Confluence for Jira Software (Not Service Desk) - is this possible?

Odette_Young

We have a license for Jira Software and are using this for our Internal Support desk as well. Am I able to create a Knowledge store in Confluence (haven't bought/set up Confluence yet, but we are interested in doing so) and link this to Jira Software? 

I am only seeing documentation for this on Jira Support Desk.

What can I do that would allow me to have a similar solution within Jira Software (i.e around a quick reference for recurring issues)?

Thank you

Nic Brough -Adaptavist-

Yes, but it won't have the functionality that Jira Service Desk adds.  Your users will have to be Confluence users, the pages will be in a standard Confluence space (although you still can class it as a Knowledge base and use KB templates etc).   You won't get the Jira Service desk functions of "suggest articles as people start to raise requests" or "create confluence KB article from this issue"