It had been working fine until last Tuesday morning when it suddenly would not launch. The Jira administrator and I have both looked at this and need some insight.
This is from TomCat:
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttp
Client.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttp
Client.java:83)
at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpCli
entRequest.java:103)
... 33 more
2019-04-30 12:09:10,317 JIRA-Bootstrap WARN [c.o.s.runner.startup.JiraStart
upManager] Waiting for jql functions registration
2019-04-30 12:09:10,395 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.Active
ObjectsServiceFactory] getService bundle [com.onresolve.jira.groovy.groovyrunner
]
2019-04-30 12:09:14,911 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.Active
ObjectsServiceFactory] getService bundle [com.pyxis.greenhopper.jira]
2019-04-30 12:09:14,958 JIRA-Bootstrap INFO [c.a.j.p.e.bamboo.service.PlanS
tatusUpdateServiceImpl] PlanStatusUpdateJob scheduled to run every 60 seconds
2019-04-30 12:09:15,317 JIRA-Bootstrap INFO [c.a.j.config.managedconfigurat
ion.DefaultManagedConfigurationItemStore] Managed Configuration Item registered:
com.atlassian.jira.config.managedconfiguration.ManagedConfigurationItem@62e0410
e[id=10200,itemId=customfield_11230,itemType=CUSTOM_FIELD,isManaged=true,configu
rationItemAccessLevel=LOCKED,sourceId=<null>,descriptionI18nKey=admin.managed.co
nfiguration.items.generic.description.locked]
2019-04-30 12:09:17,255 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.Active
ObjectsServiceFactory] getService bundle [com.atlassian.labs.hipchat.hipchat-for
-jira-plugin]
2019-04-30 12:09:17,255 JIRA-Bootstrap INFO [c.a.j.p.hipchat.service.HipCha
tPluginLauncher] HipChat Plugin launched successfully
2019-04-30 12:09:17,255 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.A
bstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.
event.PluginStartedEvent
2019-04-30 12:09:17,255 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.A
bstractTaskScheduler] Registering a new hipchatInstallGlancesJob task.
2019-04-30 12:09:17,270 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.A
bstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.
event.PluginStartedEvent
2019-04-30 12:09:17,270 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.A
bstractTaskScheduler] Registering a new hipchatUpdateGlancesDataJob task.
2019-04-30 12:09:17,270 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.A
bstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.
event.PluginStartedEvent
2019-04-30 12:09:17,270 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.A
bstractTaskScheduler] Registering a new hipchatRefreshConnectionStatusJob task.
2019-04-30 12:09:17,302 WaitForAO DEBUG [c.a.activeobjects.osgi.ActiveObjec
tsServiceFactory] getService bundle [com.atlassian.jira.plugins.jira-dvcs-connec
tor-plugin]
2019-04-30 12:09:18,255 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.Active
ObjectsServiceFactory] getService bundle [com.fdu.jira.plugin.jira-timesheet-plu
gin]
2019-04-30 12:09:18,755 JIRA-Bootstrap INFO [c.a.j.c.embedded.ofbiz.Indexed
UserDao] Reindex all users took: 283.1 ms
2019-04-30 12:09:18,786 JIRA-Bootstrap INFO [c.a.jira.scheduler.JiraSchedul
erLauncher] Starting the JIRA Scheduler....
2019-04-30 12:09:18,802 JIRA-Bootstrap INFO [c.a.jira.scheduler.JiraSchedul
erLauncher] JIRA Scheduler started.
2019-04-30 12:09:18,911 JIRA-Bootstrap WARN [c.a.jira.startup.JiraStartupLo
gger]
****************************************************************************
********************************************************************************
********************************************
___ FAILED PLUGIN REPORT _____________________
2 plugins failed to load during JIRA startup.
'is.origo.jira.tempo-plugin' - 'Tempo Plugin' failed to load.
Error loading class [com.tempoplugin.scheduler.job.RemindAllJob]
for bean with name 'remindAllJob' defined in URL [bundle://201.0:0/META-INF/spr
ing/atlassian-plugins-components.xml]: problem with class file or dependent clas
s; nested exception is java.lang.NoClassDefFoundError: com.tempoplugin.scheduler
.job.RemindAllJob not found from bundle [is.origo.jira.tempo-plugin (is.origo.ji
ra.tempo-plugin)]
com.tempoplugin.scheduler.job.RemindAllJob not found fro
m bundle [is.origo.jira.tempo-plugin (is.origo.jira.tempo-plugin)]
org/quartz/Job
org.quartz.Job not found by is.origo.jir
a.tempo-plugin [201]
It was loaded from E:\jira\application-data\plugins\installed-pl
ugins\plugin.7607553867445573603.tempo-plugin-6.3.0-jira42.jar
'com.sysbliss.jira.plugins.jira-workflow-designer' - 'Jira Workflow Desi
gner' failed to load.
Cannot start plugin: com.sysbliss.jira.plugins.jira-workflow-des
igner
Unresolved constraint in bundle com.sysbliss.jira.plugin
s.jira-workflow-designer [191]: Unable to resolve 191.0: missing requirement [19
1.0] osgi.wiring.package; (osgi.wiring.package=com.sysbliss.flex.service)
It was loaded from E:\jira\application-data\plugins\installed-pl
ugins\jira-workflow-designer-1.1.1.jar
5 plugins are unaccounted for.
Unaccounted for plugins load as artifacts but fail to resolve into full plug
ins.
'com.metainf.jira.plugin.emailissue' - 'Email This Issue' is unaccounte
d for.
It was loaded from E:\jira\application-data\plugins\installed-pl
ugins\plugin.5378938955666719782.emailissue-7.1.1.15.jar
'com.intergalactic.plugins.teamcity-view-builds' - 'TeamCity Builds View
er' is unaccounted for.
It was loaded from E:\jira\application-data\plugins\installed-pl
ugins\teamcity-view-builds-1.0-Beta1.jar
'com.suggestimate' - 'SuggestiMate for Jira' is unaccounted for.
It was loaded from E:\jira\application-data\plugins\installed-pl
ugins\plugin.1012234339694390718.suggestimate-3.2.7.jar
'plugin.jep' - 'Enhancer Plugin for JIRA' is unaccounted for.
It was loaded from E:\jira\application-data\plugins\installed-pl
ugins\plugin.4402489658181633022.jira-enhancer-plugin-5.41.1.jar
'create.issue.and.link' - 'Link New Issue Operation Plugin' is unaccoun
ted for.
It was loaded from E:\jira\application-data\plugins\installed-pl
ugins\link-new-issue-operation-2.7.2.jar
****************************************************************************
********************************************************************************
********************************************
2019-04-30 12:09:19,099 Caesium-1-3 INFO [c.a.crowd.directory.DbCachingRemo
teDirectory] INCREMENTAL synchronisation for directory [ 10200 ] starting
2019-04-30 12:09:19,145 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherConte
xtListener] Memory Usage:
----------------------------------------------------------------------------
-----
Heap memory : Used: 463 MiB. Committed: 673 MiB. Max: 749 MiB
Non-heap memory : Used: 277 MiB. Committed: 301 MiB. Max: 1264 MiB
----------------------------------------------------------------------------
-----
TOTAL : Used: 740 MiB. Committed: 973 MiB. Max: 2013 MiB
----------------------------------------------------------------------------
-----
2019-04-30 12:09:19,145 Caesium-1-3 INFO [c.a.crowd.directory.DbCachingRemo
teDirectory] Attempting INCREMENTAL synchronisation for directory [ 10200 ]
2019-04-30 12:09:19,177 Caesium-1-3 INFO [c.a.c.d.ldap.cache.UsnChangedCach
eRefresher] After restarting, full sync of directory [10200] is necessary before
incremental sync is possible.
2019-04-30 12:09:19,177 Caesium-1-3 INFO [c.a.crowd.directory.DbCachingRemo
teDirectory] Incremental synchronisation for directory [ 10200 ] was not complet
ed, falling back to a full synchronisation
2019-04-30 12:09:19,177 Caesium-1-3 INFO [c.a.crowd.directory.DbCachingRemo
teDirectory] INCREMENTAL synchronisation for directory [ 10200 ] was not success
ful, attempting FULL
2019-04-30 12:09:20,271 CrowdUsnChangedCacheRefresher:thread-2 INFO [c.a.c.
d.ldap.cache.UsnChangedCacheRefresher] found [ 20 ] remote groups in [ 1001ms ]
2019-04-30 12:09:20,255 CrowdUsnChangedCacheRefresher:thread-1 INFO [c.a.c.
d.ldap.cache.UsnChangedCacheRefresher] found [ 17 ] remote users in [ 985ms ]
2019-04-30 12:09:20,677 Caesium-1-3 INFO [c.a.crowd.directory.DbCachingRemo
teChangeOperations] scanned and compared [ 17 ] users for delete in DB cache in
[ 47ms ]
2019-04-30 12:09:20,677 Caesium-1-3 INFO [c.a.crowd.directory.DbCachingRemo
teChangeOperations] scanned for deleted users in [ 47ms ]
2019-04-30 12:09:20,677 Caesium-1-3 INFO [c.a.crowd.directory.DbCachingRemo
teChangeOperations] scanning [ 17 ] users to add or update
2019-04-30 12:09:20,692 Caesium-1-3 INFO [c.a.crowd.directory.DirectoryCach
eImplUsingChangeOperations] scanned and compared [ 17 ] users for update in DB c
ache in [ 15ms ]
2019-04-30 12:09:20,692 Caesium-1-3 INFO [c.a.crowd.directory.DirectoryCach
eImplUsingChangeOperations] synchronised [ 17 ] users in [ 15ms ]
2019-04-30 12:09:20,708 Caesium-1-3 INFO [c.a.crowd.directory.DbCachingRemo
teChangeOperations] scanned and compared [ 20 ] groups for delete in DB cache in
[ 16ms ]
2019-04-30 12:09:20,708 Caesium-1-3 INFO [c.a.crowd.directory.DirectoryCach
eImplUsingChangeOperations] scanning [ 20 ] groups to add or update
2019-04-30 12:09:20,708 Caesium-1-3 INFO [c.a.crowd.directory.DbCachingRemo
teChangeOperations] scanned and compared [ 20 ] groups for update in DB cache in
[ 0ms ]
2019-04-30 12:09:20,724 Caesium-1-3 INFO [c.a.crowd.directory.DirectoryCach
eImplUsingChangeOperations] synchronized [ 20 ] groups in [ 16ms ]
2019-04-30 12:09:20,817 Caesium-1-3 INFO [c.a.c.d.ldap.cache.AbstractCacheR
efresher] finished group attribute sync with 0 failures in [ 93ms ]
2019-04-30 12:09:20,864 Caesium-1-1 WARN [c.a.j.p.dvcs.service.RepositorySy
ncServiceImpl] Repo list had updates when DB reconciled with bitbucket. [EmbTrak
Enterprise, AncientHistory, StandaloneUtilities, EmbTrakNet, Catalog.NET, EmbTra
k, InterfaceEngine] repos deleted, [] new repos
2019-04-30 12:09:22,239 Caesium-1-3 INFO [c.a.crowd.directory.DbCachingRemo
teDirectory] FULL synchronisation complete for directory [ 10200 ] in [ 3140ms ]
2019-04-30 12:09:25,990 Caesium-1-2 INFO [c.a.jira.startup.CacheWarmerLaunc
her] Warming up 3 caches.
2019-04-30 12:09:26,146 Caesium-1-1 INFO ServiceRunner [c.a.j.index.ha.Defau
ltIndexRecoveryManager] Latest index date: {2019-04-18 16:55:52}, Latest DB date
: {2019-04-18 16:55:52}
2019-04-30 12:09:26,161 Caesium-1-2 INFO [c.a.jira.i18n.I18nWarmer] Init i1
8n cache
2019-04-30 12:09:26,255 ForkJoinPool.commonPool-worker-1 INFO [c.a.j.cache.
soy.SoyCacheWarmer] Warming 41 soy modules
2019-04-30 12:09:32,974 Caesium-1-4 INFO anonymous Backup Service [c.a.j.bc.d
ataimport.DefaultExportService] Data export completed in 13219ms. Wrote 337569 e
ntities to export in memory.
2019-04-30 12:09:32,990 Caesium-1-4 INFO anonymous Backup Service [c.a.j.bc.d
ataimport.DefaultExportService] Attempting to save the Active Objects Backup
2019-04-30 12:09:39,412 Caesium-1-1 DEBUG ServiceRunner [c.a.activeobjects.o
sgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.base-h
ipchat-integration-plugin-api]
2019-04-30 12:09:39,412 Caesium-1-3 INFO [c.a.j.p.h.service.ping.RefreshCon
nectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2019-04-30 12:09:42,990 Caesium-1-3 INFO [c.a.j.p.h.service.connect.Install
GlancesJobHandler] Running InstallGlancesJobHandler...
2019-04-30 12:09:43,209 Caesium-1-3 INFO [c.a.j.p.h.service.connect.Install
GlancesJobHandler] There is no link to HipChat, no need to install glances.
2019-04-30 12:09:45,100 ForkJoinPool.commonPool-worker-1 INFO [c.a.j.cache.
soy.SoyCacheWarmer] Warmed 41 soy module(s) in 18829 ms, 0 module(s) were not pr
esent or disabled, 0 failed.
2019-04-30 12:09:45,100 Caesium-1-4 INFO anonymous Backup Service [c.a.j.bc.d
ataimport.DefaultExportService] Finished saving the Active Objects Backup
2019-04-30 12:09:51,975 Caesium-1-2 INFO [c.a.jira.i18n.I18nWarmer] Initial
ised i18n cache in 25814
2019-04-30 12:09:51,975 Caesium-1-2 INFO [c.a.jira.startup.CacheWarmerLaunc
her] Warmed cache(s) in 25923 ms.
2019-04-30 12:10:06,444 Caesium-1-2 INFO [c.a.jira.upgrade.UpgradeScheduler
] Running scheduled upgrades
2019-04-30 12:10:06,475 Caesium-1-2 INFO [c.a.jira.upgrade.LoggingUpgradeSe
rvice] run upgrades has started
2019-04-30 12:10:06,506 Caesium-1-2 INFO [c.a.j.upgrade.util.BuildNumberDao
] Setting current build number to 712004
2019-04-30 12:10:06,522 Caesium-1-2 DEBUG [c.a.activeobjects.osgi.ActiveObj
ectsServiceFactory] getService bundle [com.atlassian.jira.plugins.webhooks.jira-
webhooks-plugin]
created com.atlassian.jira.plugins.webhooks.ao.WebhookDaoImpl@47b2afb5 120289272
5 with events worklog_created
board_deleted
option_unassigned_issues_changed
comment_updated
user_created
jira:version_created
board_configuration_changed
project_deleted
comment_deleted
project_updated
option_issuelinks_changed
sprint_created
jira:issue_updated
sprint_updated
comment_created
option_timetracking_changed
option_attachments_changed
jira:issue_created
issuelink_deleted
jira:issue_deleted
sprint_deleted
project_created
issuelink_created
jira:version_unreleased
board_created
jira:version_moved
sprint_closed
user_updated
jira:version_released
jira:version_deleted
sprint_started
jira:version_merged
worklog_deleted
jira:worklog_updated
jira:version_updated
option_subtasks_changed
worklog_updated
user_deleted
board_updated
AO_4AEACD_WEBHOOK_DAO {ID = 1} 36132
2019-04-30 12:10:06,584 Caesium-1-2 INFO [c.a.jira.upgrade.UpgradeIndexMana
ger] There is no reindex requests of type [IMMEDIATE, DELAYED] so none will be r
un
2019-04-30 12:10:06,584 Caesium-1-2 INFO [c.a.j.upgrade.util.BuildNumberDao
] Setting current version to 7.12.3
2019-04-30 12:10:06,600 Caesium-1-2 INFO [c.a.j.upgrade.util.BuildNumberDao
] Setting downgrade version to 7.1.2
2019-04-30 12:10:06,616 Caesium-1-2 INFO [c.a.jira.upgrade.LoggingUpgradeSe
rvice] run upgrades has finished successfully, and took 141 milliseconds to proc
ess.
2019-04-30 12:10:06,616 Caesium-1-2 INFO [c.a.jira.upgrade.UpgradeScheduler
] JIRA upgrades completed successfully
2019-04-30 12:10:06,631 Caesium-1-2 INFO [c.a.jira.upgrade.UpgradeScheduler
] Plugins upgrades completed successfully
2019-04-30 12:10:06,631 Caesium-1-2 INFO [c.a.jira.upgrade.UpgradeIndexMana
ger] Reindexing is not allowed after this upgrade and there is no immediate rein
dex requests
2019-04-30 12:10:12,459 Modification Check:thread-1 INFO [c.a.jira.startup.
JiraStartupLogger]
___ Modifications ___________________________
Modified Files : jira-application.proper
ties, WEB-INF/web.xml
Removed Files : None
2019-04-30 12:10:30,960 HealthCheckWatchdog:thread-4 WARN ServiceRunner [c.a
.t.healthcheck.concurrent.SupportHealthCheckTask] Health check Application links
was unable to complete within the timeout of 20000.
2019-04-30 12:10:30,960 Caesium-1-1 DEBUG ServiceRunner [c.a.activeobjects.o
sgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.troubleshootin
g.plugin-jira]
