Issue Portal Service Desk Saving CustomField Validation.error / 404

Question

Currently I have two environments (production and development), in development when making a request in the portal it works but in production I get the following error:

{"errors":[{"errorMessage":"Please provide a valid value for field 'País'","field":"customfield_10122"}],"reasonKey":"validation.error","reasonCode":"400"}

I have reviewed the POST that we made and I have found that it is sending the request differently.

For example, in Development we make this request and it works:
customfield_10122: 10269
customfield_10122: 10271
customfield_10122: 10270
customfield_10122: 10268
customfield_10122: 10272

But in production we make this request and it does not work.

customfield_10122: ["10269","10271","10270","10268","10272"]

Could you help me see what is happening?

iSoft STE · Answer

Hi @Tinker Fadoua

In both cases we have JIRA Server 8.1.0, with the same configurations of the customized field.

The POST shown above is taken using Google Chrome, Error Exception, that's how I realized that the environment is being sent as a Matrix, but from the development environment it is being sent one by one.

I have reviewed all the settings, both the portal (where I get the exception) and the custom field and both are the same.

Thank you for your response.

Tinker Fadoua · Answer

@matemiguel2005

Are both environments using the same Data?

Best,

Fadoua