project name changes to a number in JQL query

Question

I created a dashboard to display a daily status of tickets.  Periodically, the dashboard fails to display because a value in the associated filter changes on it's own, without any user intervention.

The query is:

project in ("ATOM Product", CX) AND (status changed to DONE after 2019-04-25 OR status changed to "READY FOR QA" after 2019-04-25 OR status changed to "QA Testing" after 2019-04-25 ) AND type not in (Sub-task, Epic) ORDER BY cf[10001] ASC, summary ASC, status ASC

The problem is:

ATOM Product changes to a number, on it's own, causing the dashboard to fail

Anthony Vizza · Answer

Hi Earl,

It appears that was the issue:

Can you check this out and let us know if this lines up with what you are seeing, with the filter shared publicly but a restriction on the browse project permission on the "ATOM Product" project.

Not all users were included in the groups that had the browser permission.

Thanks much for the help!

Earl McCutcheon · Answer

Hi Anthony,

It sounds like you are running into a BUG we are currently tracking that triggers this behavior when a saved filter is shared with someone that does not have permission to view the issues in the project listed in the filter.

Full details on this BUG can be seen here:

* https://jira.atlassian.com/browse/JRACLOUD-62386

The noted workaround is to "Share the filter only with groups/users that have permission to view the projects in the filter"  So only users with the Browse Project Permission in all projects listed in the filter.

Can you check this out and let us know if this lines up with what you are seeing, with the filter shared publicly but a restriction on the browse project permission on the "ATOM Product" project.

Regards,
Earl