ALM JIRA Synchornization Error

Question

Hi  Team,

Recently we have changed our JIRA url from HTTP to HTTPS . Post changes unable to synchronize JIRA to ALM using ALM Synchronizer. Following is the error:

ERROR #1- adapter.CONNECTION_FAILURE : Failed to connect to endpoint of type JIRA. Error: com.mercury.qc.gossip.exp.GossipServerException: adapter.CONNECTION_FAILURE : Failed to connect to endpoint of type JIRA. Error: com.hp.qc.synchronizer.adapters.exceptions.AdapterConnectionException: java.lang.RuntimeException: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target.. Please advice

Regards,

sunil

Hua Soon SIM [Akeles] · Answer

This is likely because the jira SSL cert is not imported in the JVM keystore of the ALM Synchroniser.