How to Automate the new ticket creation based on a date?

Manoj_4r4x3x

Dear Experts,

Request for your help!

I am owning a project which required manual intervention now i have to reduce the dependency, basically its resource management project.

I have custom field i.e. employee resigned date [which is the last field] and i want if someone fill the resigned date in particular field, it will promptly ask whether you want to create a new ticket for backfill position, as soon as person marked yes it will create a new auto ticket for him.

Please guide me through the process.

It is very urgent to resolve for me. .

 

Thanks!

M

Tarun Sapra

Hello @Manoj 

Your requirement can't be implemented using out of the box features. You will need a paid plugin like Script runner.

Using Script runner it can be easily implemented.

First use the behaviour module of the plugin, if someone fills in the date value for the "employee resign field" then you can show another field called "backfill position" which can be radio button (yes, or no) and based on this a listener can be triggered can be create another linked ticket if the value selected is Yes. And if all this is happening on create screen then you will not need a listener rather can just use a post-function.

Basically here's an example of show/hide field using behaviour module

https://www.idalko.com/use-behaviour-functionality-script-runner-show-hide-fields/

In order to implement everything, you will need to write a bit of code and understand how the Script runner plugin works.