Confluence single page export is not working correctly with HTML and Zephyr macros

Question

Hello,

I'm trying to figure out if this is a known issue or if it's just something we are encountering on our Confluence site. We have Confluence datacenter and I have a user that is trying to do a single page PDF export of a page. On that page she is using the following macros:

* Zephyr 'Test Execution Details’ Macro
* HTML macro

When we export the page to PDF, it doesn't format them correctly and just gives us HTML code instead of the graphs and information. Is this a known issue? Or is this something we can fix?

Thanks,

Lisa

Diego_88dj6o · Answer

Hey Lisa, thank you very much for updating our thread. Happy to know that the suggested workaround fits what is requested.

unknown · Answer

Hi,

Yes, your assumption is correct. Here are the answers to your questions:

1. I am not sure if it has ever worked.

2. This is the first time a user has brought this to our attention.

3. The only macro's I'm aware of are the HTML macro and Zephyr macro.

4. Both macros

5. This happens both when I do an export from the page or when I do a full space export.

When I do the browser's native "Print to PDF" it works. So I will tell the user that.

Diego_88dj6o · Answer

Hello there!

As I understand the contents of a HTML Macro and another third-party macro are not displayed in the PDF export.

Looking through our reports I could find this report:

CONFSERVER-40971 | Macros shows HTML code instead of normal view when exported to PDF

I was able to replicate a similar behaviour. I would like to understand some details of this situation:

* Has this worked at some point in the past?
* When did you first face this?
* Is this affecting other macros as well?
* Is the HTML code shown from Zephyr, HTML Macro or both?
* Are the macros rendered when you export the whole page tree or space?

We could also try to use the browser's native tool to print to pdf as a temporary workaround.

Let us know! I am currently looking into other workarounds. If we can provide something, we will update this thread as well!

Looking forward to your reply.