Help center internal permission

Question

HI,

how can I manage the internal permission of my help center?

I'd like to limit the visibility of one of my service desk to my collegues.

I'd like to allow customers to see one specific SD but not allow my collegues to see it on my help center.

I don't know whether I've explained it well

Thanks all

Claudia Vespiano · Answer

Hi Susan,

thanks for the answer. My collegues are agents, i'm afraid that if I change this permission (in the global setting as you see in the screenshot) they won't be able to work anymore on ALL the service desks.

Thanks
CLaudia

Susan Hauth _Jira Queen_ · Answer

Hi Claudia,

That should all be achievable.  Customers can be added to 1 or more service desks.  That will determine if they can see that service desk or not.

Are your colleagues agents?  Even if they are as long as you don't add them as agents, users or customers, they should be shut out from your service desk.

Hope that helps

Susan