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License invalid after upgrade

nisamudeen97

Hi,

I have upgraded confluence to latest stable due to recent confluence hack. Now I am getting license error. I had a valid license. Can you please help us to resolve the case.

Due to recent hack issue, we have closed public access for confluence and jira domain

License Inconsistency: Confluence support and upgrades for your current license have expired.

You'll need to supply a valid license key. Confluence can't start without this.
If you have a new license, please enter it on this page and restart.

Accepted answers

Nic Brough -Adaptavist-

Your old licence may have been valid, but it only allows versions of Confluence to work that are released before the end date of the licence. You have upgraded past that end date, so the licence will not enable Confluence.

You need to buy a new licence to enable this Confluence to work.

All comments

Nic Brough -Adaptavist-

You need to buy a new licence to enable this Confluence to work.

nisamudeen97

Hi,

You are correct. It was old version of confluence . We don't have have admin access at the moment. Does it mean after upgrading the license it will automatically start working ?

If not can you share me the update procedure from back end via ssh?

Nic Brough -Adaptavist-

Yes, when you apply a valid licence, all the functionality will come back.

nisamudeen97

Hi,

We have renewed it and license is listed in our account still we have the following message

Reference number

Your order number is AT-75987167.

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