LDAP Groups to Jira Groups Mapping.

Question

Hi all.

For JSW and JSD access, we want to map ldap groups namely- Jira Users, Jira Admins, Jira Sd Agents to system groups  jira-software-users, jira-administrators, jira-servicedesk-users.

How can we achieve this mapping? We tried but ended up as following.

For some reason  ldap group MDT-JIRA-USERS got mapped with JIRA SERVICE DESK automatically and we are surprised how.(please refer attachment) ideally MDT-JIRA-USERS should be mapped to JIRA SOFTWARE, similarly MDT-JIRA-ADMINS isn't mapped to ADMIN and similarly MDT-JIRASRVCAGENTS-USERS isnt mapped to JIRA SERVICE DESK. Not sure what caused this.

I want to approach community for knowledge share.

Thanks

Andy Eggenberger · Answer

One idea to solve the "group name mismatch" is to use Crowd btw. the LDAP and the Atlassian applications and nest the LDAP groups into the default Jira groups for instance.

alternatively, I am still looking for a Jira add-on which could map names, but have not found a suitable one so far.

Andy Heinzer · Answer

Hi,

If I understand correctly here, you are looking to map your LDAP groups within the default group names that grant application access in Jira (such as jira-software-users, jira-servicedesk-users).   Jira doesn't have a way to do this exactly in the manner you have presented it (of mapping an LDAP group into an internal group).  Those default internal groups can potentially contain users from and LDAP group, if that directory is setup to use the setting of Read only with local groups, but this isn't always ideal as a means to manage user's group membership.  It tends to require more administration of user memberships from within Jira itself, which defeats what I think most admins want when connecting to LDAP of being able to just manage the user/groups from a single source of LDAP truth.

I have seen some setups where admins have changed the group names in LDAP to match these jira group names exactly.  That can work, but many can't do this because they don't control the LDAP settings.   Instead of that approach, I think the better angle to take here is to look instead at the Licensing and application access documentation.

Once these LDAP groups exist in Jira, you can map them to grant application access or even grant global permissions.  But Jira does not automatically map these groups for you.  This is something that you or some other system level admin in Jira would have had to configure after the LDAP groups have synced into Jira at least once.

I hope this helps.

Andy