Prevent Parent Ticket From Being Closed When Linked Tickets are Still Open?

Kirby Knight_g55jeu

I've searched and haven't found this exact question. I know there are plugins to do this, but I wondered if there's a built-in way to do this in JSD.

We have a lot of scenarios when there's a parent ticket with multiple linked tickets that are set to block the parent ticket. I know the blocking designations are more informational than anything else, but I was wondering if there's a way (without buying a plugin) to prevent the parent (blocked) ticket from being closed when any of the linked tickets are still open.

I was wondering about workflow validation, but I'm not sure I really understand it enough to get started.

Thanks in advance.

Alexey Matveev

Hello,

There are multiple applications available: Power Scripts, ScriptRunner, MyGroovy, Groovioli

If you want to use the Power Scripts add-on, then you could write a validator for the required transition with a code like this:

"You can not close the issue";

string[] statuses = {"Resolved",<span>&nbsp;</span>"Closed"};

string[] blockingIssues = linkedIssues(key,<span>&nbsp;</span>"Blocks");

for(string issue in blockingIssues) {&nbsp;&nbsp;&nbsp;&nbsp;

&nbsp;&nbsp;if(!elementExists(statuses, %issue%.status)) {

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;return false, errorMsg;&nbsp;&nbsp;&nbsp;&nbsp;

&nbsp; }

}string errorMsg =<span>&nbsp;</span>