JIRA to update Zendesk tickets.

Question

Hello all,

I've been working to finalize our integration with Zendesk to automatically update a ticket with an internal note for when a comment or status change occurs on a bug ticket linked to a Zendesk ticket.

I've gone through and tried to add the step into a workflow but receive an error when trying to publish the additional 'post function'

Any inside to this would be great!

francis · Answer

Hi Zach,

Did you consider one of the issue synchronisation solutions - check query here?

One of these apps - Exalate - allows synchronizing between Jira and Zendesk (but also Jira, Github, ServiceNow, HP QC and more to come).  It provides a number of capabilities such as

* Multiple bidirectional connections
You can link a single Zendesk instance with multiple other instances (Jira (all deployment models), ServiceNow, Github, ... and more to come), or link a single Jira with multiple Zendesk instances (or any permutation you can imagine)

* Completeness
Whenever you exalate an issue to Jira, you can send over the complete ticket history (all comments, descriptions ...).  And comments are copied over as if they have been created locally.  Status synchronisation is possible also on Jira Server

* No dependencies between the different instances
The target project is selected on the Jira side.  Whenever you need to make a change in your Jira configuration - you can do it without affecting the synchronisation agreements.

Let us know if you would like to see it in action - we're here to demo the capabilities of Exalate  and to discuss your requirements - just select a convenient timeslot here

Psst - Obviously I'm with the exalate team :-)

Petter Gonçalves · Answer

Hello Zach,

Welcome to Atlassian community.

I understand that you are receiving an error when you try to publish your JIRA Workflow. Is that correct?

Please, provide us the information below so we can further investigate it:

- Could you please let us know if you are using JIRA Server or Cloud?

- What is the error returned when you try to publish your workflow?

- Can you please provide us the post function you have configured? Is this provided by a third-party add-on (Zendesk) or native of JIRA?

We will be waiting for your answer to help you.