How to fix " Error rendering WebPanel. Could not find custom mapper jackson2soy for class class com.

Question

Here is the complete error after login to our Confluence web portal:

Error rendering WebPanel (com.atlassian.confluence.plugins.confluence-dashboard:dashboard-server-side-soy/DashboardTemplates.App.serverSideLayout): Could not find custom mapper jackson2soy for class class com.atlassian.confluence.api.model.web.WebItemView

Sushma_gan0w9 · Answer

Hello Support

Any response ?

Regards

Sushma

Sushma_gan0w9 · Answer

Hi @Diego

I followed the first procedure i.e I added the -Datlassian.plugins.enable.wait=300

argument to Java properties. Then I restarted the server.

But again I am getting the same error as below in the confluence page

Diego_88dj6o · Answer

Hello there!

Kenneth, this error usually comes up after upgrade or some customization on Confluence. Luckily, this situation has been mapped before.

We can refer to our article on this right here:

Error rendering WebPanel: No renderer found for resource type

Looking forward to your reply!