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Copy Comments from all Sub-Tasks into the Parent

Chase Brown

First off, I work in a bureaucratic limited funding environment. I'm not able to get whatever add-on that might make this simpler (which seems to be the simple answer everyone seems to come up with). I have scriptrunner for Jira, and I have Power Custom Fields Premium, and it's a 6 month process to get addons approved here.

I need to be able to copy comments from sub-tasks to the parent task. It doesn't have to be pretty, but only my techs touch the sub-tasks while my managers are monitoring the parents and can't seem to keep track of the dozen sub-tasks they are tracking amongst hundreds of requirements.

Accepted answers

PD Sheehan

I just had a quick play with this scenario.

This works in my environment:

import com.atlassian.jira.component.ComponentAccessor

def commentManager = ComponentAccessor.commentManager

if(event.issue.isSubTask() && event.comment){
   def parent = event.issue.parentObject
   def newCommnet = commentManager.create(
      parent,
      event.user,
      "Comment from sub-task: $event.issue.key:\n{quote} $event.comment.body {quote}",
      event.comment.groupLevel,
      event.comment.roleLevelId,
      true
   )
}

I used true in the last parameter for the create() method because you probably want your managers to be notified of the comments... Also, I added some context around the original comment so that you can tell it's carried over from the child.

All comments

Chase Brown

I'm trying to use this answer:

https://community.atlassian.com/t5/Marketplace-Apps-questions/Scripting-with-outdated-API-on-version-7/qaq-p/431272#U1064195

But I'm getting failures due to the If statement using " && ", any suggestions?

PD Sheehan

replace " && " with two actual ampersands &&

The & encoding is an html encoding ... this was just a weird artifact of the post or some loss during migration from an older platform for community posts.

Chase Brown

Now I'm getting an error with:

def commentToParent = commentManager.create(

Cannot find matching method.

and

comment.getAuthorApplicationUser(),

Cannot find matching method.

PD Sheehan

You'll need to go consult the Java API documentation for your version of JIRA.

Also, you can try to output the list of available methods to the logs.

For example

log.debug "get comment methods: ${comment.metaClass.methods.name.sort().unique()}

Also, don't worry too much about the errors reported in the scriptrunner code editor. Unless you very specifically type each variable, scriptrunner/groovy can't know which class to examine for the correct method. So try it (in a test environment ) and look at the logs.

PD Sheehan

I just had a quick play with this scenario.

This works in my environment:

import com.atlassian.jira.component.ComponentAccessor

def commentManager = ComponentAccessor.commentManager

if(event.issue.isSubTask() && event.comment){
   def parent = event.issue.parentObject
   def newCommnet = commentManager.create(
      parent,
      event.user,
      "Comment from sub-task: $event.issue.key:\n{quote} $event.comment.body {quote}",
      event.comment.groupLevel,
      event.comment.roleLevelId,
      true
   )
}

Chase Brown

Thank you @PD Sheehan! That worked perfect!

Iman_7xho56

Is it possible to keep the comment as internal if it is originally internal? as it currently posts as external.

PD Sheehan

I don't use Service Desk. So I can't verify.

But you should always consult the ScriptRunner documentation first: https://scriptrunner.adaptavist.com/latest/jira/recipes/misc/jira-service-desk.html#_creating_internal_comments

You'll usually find what you need.

Wojciech Woytynowski_sbk2dw

The script works great in Scipt Listener. How to reverse the comments from the parent to the sub-task

PD Sheehan

Here is a similar script for copying comments from the parent to each subtasks:

import com.atlassian.jira.component.ComponentAccessor

def commentManager = ComponentAccessor.commentManager
if(event.issue.subTaskObjects && event.comment){
    event.issue.subTaskObjects.each { subtask ->
        def newCommnet = commentManager.create(
                subtask,
                event.user,
"Comment from parent: $event.issue.key:\n{quote} $event.comment.body {quote}",
                event.comment.groupLevel,
                event.comment.roleLevelId,
true
        )
}
}

wojciechwoytynowski

When we enable both scripts:
1

import com.atlassian.jira.component.ComponentAccessor

def commentManager = ComponentAccessor.commentManager

if(event.issue.isSubTask() && event.comment){
   def parent = event.issue.parentObject
   def newCommnet = commentManager.create(
      parent,
      event.user,
      "Comment from sub-task: $event.issue.key:\n{quote} $event.comment.body {quote}",
      event.comment.groupLevel,
      event.comment.roleLevelId,
      true
   )
}

import com.atlassian.jira.component.ComponentAccessor

def commentManager = ComponentAccessor.commentManager
if(event.issue.subTaskObjects && event.comment){
    event.issue.subTaskObjects.each { subtask ->
        def newCommnet = commentManager.create(
                subtask,
                event.user,
"Comment from parent: $event.issue.key:\n{quote} $event.comment.body {quote}",
                event.comment.groupLevel,
                event.comment.roleLevelId,
true
        )
}
}

it does a loop and adds comment after comment

I didn't write before, sorry I need a Listener that moves comments both ways from Parent to subtask and from subtask to Parent

wojciechwoytynowski

@PD Sheehan Help me please

Code to live blog

You can achieve this functionality of copying the comment entered in the sub task to parent issue using the listener. I have briefly explained the steps in the below blog post to achieve the same for your reference,

https://codetolive.in/jira/How-to-I-use-a-JIRA-custom-listener-to-copy-comment-from-the-subtask-to-the-parent-issue/

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