nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Add a new licenses

Javier Carrasco_c6oogk

Good morning, sorry for my English.

We just bought 25 new licenses for access to Jira Service Desk and I would like to know how I can add them to the ones I currently have.

In the same way we have bought 25 ScriptRunner for Jira licenses and I would like to incorporate them.

Can you tell me how it is done?

Thanks in advance

Accepted answers

Tom Lister_fo1j4e

Hi @Javier Carrasco

your JSD licence is a separate licence and the number refers to the number of service desk agents you can have. Customers using the service desk don’t need a licence

Easiest install and licence set up is if Jira can access the internet.

goto the Applications/Versions and Licenses page

see https://confluence.atlassian.com/adminjiraserver073/licensing-your-jira-applications-861253860.html

you will see a section for installing JSD and setting the licence key.

For Scriprunner, go the the Add-ons/Find Add-ons section to download and install Scriprunner. You should get asked to add a licence key. Else go to Add-ons/Manage Add-ons.

Regards

Tom

All comments

Tom Lister_fo1j4e

Hi @Javier Carrasco

your JSD licence is a separate licence and the number refers to the number of service desk agents you can have. Customers using the service desk don’t need a licence

Easiest install and licence set up is if Jira can access the internet.

goto the Applications/Versions and Licenses page

see https://confluence.atlassian.com/adminjiraserver073/licensing-your-jira-applications-861253860.html

you will see a section for installing JSD and setting the licence key.

For Scriprunner, go the the Add-ons/Find Add-ons section to download and install Scriprunner. You should get asked to add a licence key. Else go to Add-ons/Manage Add-ons.

Regards

Tom

Javier Carrasco_c6oogk

Thanks for the answer, but the question arises, if doing what you tell me more what it says in the link that you provide me, I lose the 3 current licenses (not the evaluation ones) or I would add the 3 to the 25, taking in total 28, which are the ones we have bought.

Tom Lister_fo1j4e

if you have upgraded from 3 to 25 you now have 25 licences.

That is how the license system works. Not my favourite method either.

if possible I time upgrades to renewal dates to avoid double paying. I.e. I am waiting until August to split a Confluence system from 1000 users into two 500 user instances to avoid paying for 1500 users in the short term.

Sorry I can’t help

Tom

Javier Carrasco_c6oogk

Thank you very much for the information and the help provided.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-administration