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Can Agents make thier own Queues?

Jyoti Verma

Hi Experts

I can see only Admins have the option to create different queues - tickets views, is there any possibility Agents can create Queues of their own and is not visible to others?

Regards

Jyoti

Accepted answers

Alexey Matveev

Hello,

Only admins can create queues. It means that, if you want an agent to create a queue, the agent must be a project admin.

All comments

Alexey Matveev

Hello,

Only admins can create queues. It means that, if you want an agent to create a queue, the agent must be a project admin.

Vishwas

Hello @Jyoti Verma

As for Jira Service desk roles are concerned Agents cannot create there own queues. Only Agents with with Admin privileges can create the queues.

Susan Hauth _Jira Queen_

Hi,

Project Admins can also create queues if you don't want to give full admin rights

Susan

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