Unable to use macros and upgrade apps

Question

I have updated Confluence and have new license keys for apps; however, I cannot upgrade these apps.

Also, I cannot:

Insert macros into a document

Insert images and files into a document

Cannot move or delete documents

Users cannot click and enlarge already-embedded images and files

George Alpizar · Answer

And we're also seeing a lot of these errors: 2019-04-22 17:06:36,080 ERROR [http-nio-8080-exec-24] [plugin.redirection.license.LicensedConfluenceFilter] doFilter License Certificate has expired! -- url: / | traceId: XXXXXXXX | userName: XXXXX | action: index

George Alpizar · Answer

Hi Nic, Here's the log file for the upgrade: 2019-04-22 16:58:37,378 WARN [http-nio-8080-exec-13] [atlassian.upm.pac.MarketplaceReviewsAndNotificationsServiceImpl] getReviewInternal Marketplace returned error 401 when getting review at https://marketplace.atlassian.com/rest/2/addons/org.swift.confluence.cache/reviews/mine -- referer: https://docs.armor.com/plugins/servlet/upm?source=side_nav_manage_addons | url: /rest/plugins/1.0/available/org.swift.confluence.cache-key/review | traceId: XXXXXXXX | userName: XXXXXXX

Nic Brough -Adaptavist- · Answer

This sounds like something is broken on the server side.  The "not permitted" should not happen for macros (and shouldn't be related to permissions either), and "unexpected error" means something bad has gone wrong.

I'm afraid we need to see what the log file is saying when these things are happening.  <confluence home>/logs/atlassian-confluence.log is the main one I'd expect useful errors to go into.