We are trying to find a resolution to change the default of the comments to be internal instead of respond to customer. Is there a plugin that can help manage that?
Hello Teresa,
Currently, it's not possible to set the internal comment as the default. We have a feature request suggesting the implementation of this ability:- https://jira.atlassian.com/browse/JSDCLOUD-1733Please, click on vote and watch in order to hear about updates on the development cycle.
Related to add-ons, I didn't find anything that could help us.
Regards,Angélica
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