Users will send request to a generic mail id. From the mail information JIra ticket has to create.

Question

Hi,

I am trying automate creation of JIRA ticket.

User will send the requests to some generic mail id. Taking this as input JIRA ticket has to be created automatically.

Please guide me.

Kurt Klinner · Answer

@Annapurna

if you need to map parts of the email to custom fields etc, than you will might take a look to add-ons like JEMH, which offer such functionality

https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh

Cheers

Kurt

Annapurna_edwzgt · Answer

Hi,

Thanks,for the reply.

I have gone through content.

But i have many other fields to be filled like from which project user is raising ticket, Location of the user. These are some major things. I have doubt about how to proceed these things.

Thanks,

Annapurna

Kurt Klinner · Answer

@Annapurna

Hi Annapurna,

welcome :-)

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html is a excellent starting point to get familiar how to configure mail service & mail handler

All the best

Kurt