nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

No private issues should be allowed

Robin Weiß_y942s1

Hey,

we are running a JSD and we want to disable private issues.
Everybody should have to share the requests with his organisation.

Do someone know how we can disable this button on the costumer portal?

Thanks a lot for your answers.

And happy easter.

Accepted answers

Angélica Luz

Hello Robin,

Currently, it's not possible to prevent private requests from being created by customers. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDSERVER-4473
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

All comments

Angélica Luz

Hello Robin,

Regards,
Angélica

Firas Amer

Just voted for this issue, this has been requested by the customers.

Alternatively could you please advise if it would it be possible for service desk agents to manually update the tickets and share it with the customer's organization?