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Unable to connect to Atlassian Marketplace

Moritz Thomas

Greetings,

I'm configuring JIRA for a customer and JIRA can't seem to connect to the Atlassian Marketplace.
The Server-Admin told me that he can reach the Marketplace in a browser running on the server, so the firewall shouldn't be the problem.
Therefore, I requested the atlassian-jira.log and found the following Error:

2014-04-10 11:13:54,278 http-bio-8080-exec-1 WARN XXX 673x2806x1 1kb5p XXX.XXX.XXX.XXX /plugins/servlet/upm/log [atlassian.upm.pac.PacClientImpl] Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException$ConnectionFailure: org.apache.http.conn.HttpHostConnectException: Connection to https://marketplace.atlassian.comrefused

I couldn't find a solution for that one via a famous search engine.
Any clues on how to proceed?

Best regards,
Moritz Thomas

Accepted answers

Boris Georgiev [Appfire]

The browser settings might be different from the java settings. If there's a proxy server required to connect to internet then check if the JAVA proxy settings are properly configured.

https://confluence.atlassian.com/display/JIRAKB/How+to+Configure+an+Outbound+HTTP+and+HTTPS+Proxy+for+JIRA

All comments

Boris Georgiev [Appfire]

The browser settings might be different from the java settings. If there's a proxy server required to connect to internet then check if the JAVA proxy settings are properly configured.

https://confluence.atlassian.com/display/JIRAKB/How+to+Configure+an+Outbound+HTTP+and+HTTPS+Proxy+for+JIRA

Moritz Thomas

Finally, the Server-Admin got back to me. Indeed the proxy settings fooled us.

Thanks!

Insitec Support

That link goes to an empty page now. Any chance someone can provide a new link (searching the knowledge-base for java web proxy didn't help) or just provide the details for the config file and config item.

Insitec Support

OK so I found it linked from within JIRA itself.

https://confluence.atlassian.com/jirakb/configure-an-outbound-proxy-for-use-in-jira-server-247857187.html

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