Support Level Question

Mike Bell_hoedly

Hi All:

 

From my (SEN) Support Entitlement Number how can I determine which level of Support I have?

Community Support

Select Support

Priority Support for Cloud

Priority Support for Server

Premier Support

 

MyAtlassian Licenses page shows the SEN, but it does not show Support Level.

Thanks,

 

Mike

Daniel Eads

Hey Mike!

I've checked your license to confirm that you have Select Support. Priority Support for Server and Premier Support both have separate SENs that you would see in my.atlassian.com if you are listed as a contact for those support offerings. Just to double check for your specific case, I also confirmed that there wasn't a separate priority/premier license for your organization that you just hadn't been added as a contact on.

Cheers,
Daniel | Atlassian Support