Jira Service Desk Cloud, change of pre-configured email address after site migration

Michal Fiala

We´ve migrated our Atlassian site to another new site. Migration included Jira service desk too. Now we´re not able to set  pre-configured email address to email requests. We can change part of email adress before @, but domain part is not allowed to change. Domain of email adress is with original domain part, not the current.

Thanks

Michal.

Michal Fiala

I solved it myself .

At Jira Settings > Products > Email requests  I removed displayed old email adress (with old domain). In next step, in the service desk settings, I allowed meanwhile desabled email requests - and it works, new email adress is now added and it contains our current domain name.

Regards

Michal.