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Unable to install trial version of 'BigPicture - Project Management & PPM' Plugin

Piyal Nanayakkara

I tried to install the trial version of 'BigPicture - Project Management & PPM' Plugin in my local dev environment but it failed with a message "Problem accessing the file BigPicture - Project Management & PPM."

Additionally I tried to install by manually uploading the related jar file (bigpicture-jiraserver-7.1.10-jira7.jar) and it was saying "Installing bigpicture-jiraserver-7.1.10-jira7.jar..." forever and observed "An unexpected error occurred. Please refer logs for more detail" message.

Appreciate if you could provide any ideas to get this Plugin installed.

Note:

I checked the atlassian-jira.log file but could not find any related entry for this scenario

Regards

Piyal

Accepted answers

All comments

Rambabu Patina {Appfire}

Hi @Piyal Nanayakkara ,

Can you go through the below points and check the installation for every step.

1) Is the server base URL matching with the URL that you are using to access Jira.
2) Please check the proxy settings in your server.xml when accessing Jira behind a proxy.
3) Try to correct the plugin loading order, follow the steps below:

Shut Jira down
Backup <JIRA_HOME>/plugins directory
Remove the following directories. They will be rebuilt when Jira starts again.
<JIRA_HOME>/plugins/.bundled-plugins/
<JIRA_HOME>/plugins/.osgi-cache/
Restart Jira.

4) Upgrade your UPM if using the old version and try again.

Hope this helps you.

Thanks,
Ram.

Piyal Nanayakkara

Hi Rambadu

Thanks for the response. Here is my response on the steps you mentioned:

1) Yes

2) No issues with proxy settings since I installed a plugin (Epic to Feature Translator) last week without any issue.

3) I am wondering why STASH_HOME is mentioned here. It should be JIRA_HOME right?

If so, there is no such <JAVA_HOME>/plugins/.osgi-cache/ folder, instead it has a folder <JAVA_HOME>/plugins/.osgi-plugins. Please confirm

4) I tried to upgrade UPM and it also failed with the message "Problem accessing the file Atlassian Universal Plugin Manager Plugin."

Regards

Piyal

Rambabu Patina {Appfire}

Yes, it should be JIRA_HOME in point 3. I corrected in my earlier post, please try.

By the way, can you check is your application behind the firewall.

Piyal Nanayakkara

Yes, my Jira application is behind the firewall.

After Jira restart, I was able to see the log entry in atlassian-jira.log file and here is the stack trace in the log file. Note that when I enter https://marketplace.atlassian.com/download/apps/1212259/version/40002002251 in a browser, it shows "<h1>Not found.</h1>" message.

2019-04-17 08:32:10,249 UpmAsynchronousTaskManager:thread-3 ERROR UNANAPI 511x104x1 1stnrvn 10.52.69.4 /rest/plugins/1.0/ [c.a.u.c.r.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/apps/1212259/version/40002002251
2019-04-17 08:32:53,323 Caesium-1-4 ERROR anonymous [c.a.j.p.devstatus.provider.DefaultDevSummaryPollService] Refresh failure
com.atlassian.jira.plugin.devstatus.provider.DataProviderRefreshFailure: Data Provider refresh failed with error code -1 and message - com.atlassian.sal.api.net.ResponseException: java.net.SocketException: Connection reset]
at com.atlassian.jira.plugin.devstatus.provider.DefaultCachingProviderHelper.refreshProvider(DefaultCachingProviderHelper.java:79)
at com.atlassian.jira.plugin.devstatus.provider.DefaultDevSummaryPollService.handlePollingSuccess(DefaultDevSummaryPollService.java:69)
at com.atlassian.jira.plugin.devstatus.provider.DefaultDevSummaryPollService.lambda$performPull$1(DefaultDevSummaryPollService.java:51)
at com.atlassian.jira.plugin.devstatus.provider.source.applink.PollResult$PollResultSuccess.fold(PollResult.java:51)
at com.atlassian.jira.plugin.devstatus.provider.DefaultDevSummaryPollService.performPull(DefaultDevSummaryPollService.java:47)
at java.util.stream.ForEachOps$ForEachOp$OfRef.accept(ForEachOps.java:184)
at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:175)
at java.util.Iterator.forEachRemaining(Iterator.java:116)
at java.util.Spliterators$IteratorSpliterator.forEachRemaining(Spliterators.java:1801)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ForEachOps$ForEachOp.evaluateSequential(ForEachOps.java:151)
at java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateSequential(ForEachOps.java:174)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.forEach(ReferencePipeline.java:418)
at com.atlassian.jira.plugin.devstatus.provider.DevSummaryUpdateJob.runJob(DevSummaryUpdateJob.java:85)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:748)

Dastin_Kuwałek__SoftwarePlant_

Hi @Piyal Nanayakkara !

Looking at the tack trace which you have pasted it looks like the problems is network connection between your Jira instance and the marketplace. This is visible in the line

[c.a.u.c.r.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/apps/1212259/version/40002002251

I would suggest downloading the file directly from the marketplace website and then upload the jar via manual upload - Jira documentation https://confluence.atlassian.com/upm/installing-add-ons-273875715.html#InstallingMarketplaceapps-Installingbyfileupload

If this does not help, please write to us at Support@SoftwarePlant.com and we will dig deeper

Best

Dastin

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