syncrhonize issues in two instance usin Api Rest / Webhooks.

Question

Hi

Is it possible to create an issue and replicate it in a remote instance?

And If any of the two tickets changes their status, then the other ticket must be updated automatically with the same status or another status.

it can be doing with webhooks? Or I need a plugin?

thanks in advance.

Riddhi Shah_wf0v6o · Answer

Hi @Sergio _ ,

As @Earl McCutcheon  just mentioned, it might be best to use a sync-tool for this.

I'm part of the Exalate team, a synchronization solution for Jira to Jira integration.

Exalate will allow you to sync information bi- and uni-directionally between your multiple Jira instances.

It's mega flexible, so you can sync all types of information, like workflow status. But it even includes the option to sync transitions, comments, attachments, custom fields, etc. You can control what to sync, what not, who to sync it with and much more ....

I hope this answer helps. 😃

Cheers,

Riddhi

Earl McCutcheon · Answer

Hi Sergio,

Syncing issues between two instances of jira is best done with a plug-in, as it is not a trivial task to manage manually.  If you are doing this via API calls between the instances it has a potential to be interrupted over the network and become out of sync very quickly.  Also actions done out of sync at the same time can cause disruptions as well, as an exe two users on each site do two different actions at approximately the same time, whoever completed the action first will have the action complete correctly and the other will fail, and the issues could wind up in two different states on the instances.

Luckily there are a lot of add-ons to choose from here, check out the following link for a quick filter on some syncing add-ons on the marketplace:

* https://marketplace.atlassian.com/search?product=jira&query=issue%20sync

But for native functionality managing multiple instances it is recommended to compartmentalize the data on each instance independently, and use links between the instances over applinks to connect related issues on the separate sites, the guide "Federating Jira - managing multiple instances" goes into more detail on this process.

Regards,
Earl