These tickets are resolved but they are still showing as Open tickets/request.
Please assist me with a solution to this or any additional steps that has to be followed to remove them from the Open Requests.
Thanks,
Tarun
Hello,
Make sure that the Resolution field is set for the tickets.
Thanks for your prompt response.
Alexey,
In case if I have to set the Resolution field to any ticket how can I attain that?
I tried to configure the field for the ticket but I cannot find the resolution field option to choose.
Can you please assist on that?
i have tickets with resolutions set to Not Resolved but they're still showing in Closed issues for the end user?
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