Undesired email notifications

Question

Having an issues where one of my users is receiving notifications for every single issue update (for issues that he is the current assignee). I've disabled notifications for "issue Updated" for the Current assignee. The user is still receiving email notifications.

Additionally the notifications say that it was me who updated (I'm an admin)it when in reality it was the system that update the issue.

Vasiliy Tomyev · Answer

I do agree that I want to have the generic event fire off an notify the assignee when there is a change to the ticket. I think I fixed that by following your instructions.

What would I do about notificaitons coming from a transition within the workflow. For exaple the "Close" transition causes a generic event. I don't see a way to change the user that invokes that post funciton. Is there a way to fix this?

Jack Brickey · Answer

so this is an automation driven change. Like most JSD projects you will have a automation that does a transition when responding to customer. As mentioned before it is setup to run under your userid. You can change this to be run as who invoked the trigger. That aside a transition will fire a Generic Event as a Post Function, which is a default action. As you can see in your Notification you have Current assignee being notified for any Generic Event. If you wish to test this simply remove Current Assignee role from the Generic Event Notification. However, generally speaking you want the assignee to be notified in these cases. So maybe changing the automation rule such that it is run as the user triggering would be the right solution.

Vasiliy Tomyev · Answer

Jack, below is a screenshot of the notification we get. The user that the change was made by is not supposed to be me. It's the default workflow that does that change.